“It just works”, the holy grail of user feedback, so why aren't they saying it and why aren't you measuring it?
Qualitative measurement of what users say and feel enables teams and leaders to drive simple mission success measurment.
Don't rely on User Researchers, Product Managers and other technicians alone to understand and empathise with your users. Start emphasising now by listening to what users say, find the reasons why they aren’t saying the three key things.
World famous innovation explorer Peter Diamandis describes something he calls “User Interface Moments”
"User interface moment is the instant when a technology goes…
If we are going to worship innovation, we will need a temple to do it in.
A 3i process can be used to build the temple and check your chances of success.
The process is applicable to product development, intrapreneurship and entrepreneurship, across all industries and organisation types. This process is derived from my first-hand experience in consulting across industries, start-ups, large enterprises, from my resulting research and study.
Yes, “execution is everything”, but without the three Innovation Pillars you don’t reach execution. Even if you do, the lack of one, two or all…
What controls can be applied, by humans, to mitigate the risk or threat of a malignant super-intelligence?
A convergence of various factors is leading to rapid development of artificial intelligence, there are tremendous benefits but inevitable downsides. Are we humans best placed to create the balance needed?
Anything intelligent or programmed could have a defensive reflex, just as humans do, super-intelligence is no different. As long as humans have the power to simply “turn off AI” a super-intelligent AI may perceive this as a threat to its existence, or its human masters will perceive the threat. …
Organisations must bake-in security and compliance to their businesses, to maintain the trust of customers, donors, staff, partners and volunteers.
The need for good governance isn’t going away.
The need for robust controls and governance over access to data and other assets remains. Industry enthusiasm for a burgeoning digital economy and the ‘digital first’ sentiment running through most organisations can easily drown-out the voices of those concerned with security.
Sustaining trust is your top priority, calculate the cost of losing customer-trust.
Building and sustaining trust remains a key issue. To support your efforts a clear understanding of the immediate cyber…
You need a clear vision of the desired outcome, for every project, regardless of whether it’s a datacentre consolidation or a full process re-engineering, digital transformation programme.
Cloud confusion reigns, you must clear the fog to see the the cloud.
Understand if there is value and if so, which cloud components will you exploit to meet your needs. Cloud does not always parallel with digital transformation, but it mostly does.
Cloud is an enabler for strategic change, be it wholesale digital transformation or a datacentre consolidation. …
A thorough readiness assessment is a vital pre-requisite for the creation of an actionable strategy.
Local authorities and other government organisations have had their budgets cut, but the demands of their customers have not reduced, either in their complexity or their volume.
The public expect organisations to provide better, digitally enabled, public services. This can only be achieved through well managed organisational change. Technology offers unparalleled advantages to enable these transformations, and cloud is one of these technologies.
You must execute with the full backing of leadership teams.
Delivering services better, faster, and cheaper means the public sector must find…
We’ve all heard how you need to be innovating. We’ve felt the pressure to show and prove the results of our innovation initiatives.
In established organisations which are constantly battling the effects of legacy command-and-control structures, the pressure has led to false metrics and ‘innovation management’ which has become an oxymoron.
You are innovation posers if:
The one question you need to ask is
Did it move your compass?
Did it hit you?
Did it make you breathe in and think?
Did it make you change your mind?
My daughter and I watched a moving story aimed at children, it told a tale of a quiet old women with a secret
She was once a hero, but had never told her story.
Many years ago, she had saved the life of a young man. He was drowning.
She risked everything to save him
She hadn’t heard from him until years later he made contact, to tell…
Reducing business risk is one of your customers’ key objectives, does your product reduce customer risk?
How do we plan or implement risk reduction for customers?
· Simply use baked-in, long-term risk reduction and reversal, called C3R for short.
To reach partner status with your customers and remain relevant, your products or services must solve your customers’ long-term business problems.
Customers are looking for business solutions, which make their businesses leaner, more efficient and ultimately better at serving their core markets.
In other words; Your customer is trying to serve their customer better. How are you helping them do this?
Understand these terms and/or define them yourself. Either way, ensure your team know what you mean. As data grows the cost may outstrip the value if the wrong mode of processing is chosen for your organisation.
Signals, (such as computer generated events or other messages) are received and processed within seconds of its original release. E.g within 5 elapsed seconds from release to processing.
(Processed = human readable and/or parsed and understood by the receiving system)
Signals, as defined above, are received and processed within minutes, measured in single digits. E.g …